Warranty

Under the Australian Consumer Law, when you buy products and services they come with automatic guarantees that they will work and do what you asked for. If you buy something that isn't right, you have consumer rights.

JT Mods Provides 12 months warranty on all purchased items. Rest assured that your new product is covered with warranty. Furthermore, under consumer guarantees you are entitled to a reasonable warranty period after the first 12 months expires.

JT Mods will only warranty manufacturing defects that are NOT related to installer error, modification, improper use, or vehicle failure.

All warranty claims will be resolved in accordance with standards and practice as outlined by the ACCC and the Australian Consumer Law. JT Mods should be notified first of all claims to resolve the issue as soon as possible.

There are two options for warranty claims that are available to Customers within seven calendar days from the date of delivery: 

  1. Customer pays 100% for the New replacement part(s) to be shipped. The Customer then sends back the parts under warranty to JT Mods OR our supplier. Once amount (s) are received and inspected, a refund will be issued for the part(s) cost provided the Product was not damaged as a result of the Customer's failure to follow the manufacturer's instructions. 
  2. Customer ships the part(s) back to JT Mods OR our supplier for inspection. Upon warranty, verification new or repaired part(s) will be sent to the Customer. If the failed part has already been replaced with a new part from another source, JT Mods will issue a store credit for the warrantied part upon receipt.

For warranty claims after seven calendar days from the date of delivery, the Customer is responsible for any shipping charges to return the Product to JT Mods OR our supplier. Warranty part(s) must be returned to JT Mods OR our supplier within seven (7) calendar days of the RMA issue date.

All manufacturers require a professional workshop diagnosis/paperwork with a description of the problem/defect to be submitted for warranty review. All products must be returned in the original packaging, including labeling, paperwork, hardware, etc.  Warranties are non-transferable and only apply to the original purchaser of the products(s).

JT Mods will only replace or repair warranty items at our discretion. Refunds are not provided for any warranty transaction.  All products returned for warranty inspection are subject to testing and, in some cases, may require that the products are sent to the manufacturer for review. JT Mods does not guarantee that any products will be warrantied until this process is complete. In some cases, warranties will be denied, and JT Mods must return the Product (s) at the Customer's expense.

ACCC 

Businesses must guarantee products and services they sell, hire or lease for:

  • under $40,000
  • over $40,000 that are normally bought for personal or household use.

Repair, replacement or refund

You can ask a business for your preference of a free repair, replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

See: Exceptions to consumer guarantees

If you have a minor problem with a product or service, the business can choose to give you a free repair instead of a replacement or refund. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund. For a major problem with a service, you can choose to receive compensation for the drop in value below the price paid, or a refund.

Repairs

If the problem with a product or service is minor, you must accept a free repair if the business offers you one.

If the business fails to give you a free repair within a reasonable time or cannot fix your problem, you can:

  • get it done elsewhere and pass on the costs to the business
  • ask for a replacement
  • ask for a refund
  • recover compensation for the drop in value below the price paid.

Repair notices

Under the Australian Consumer Law, businesses accepting goods for repair must provide consumers with repair notices when:

  • the goods being repaired are capable of retaining user-generated data, for example, mobile phones, computers, portable music players and other similar electronic goods
  • it is the repairer’s practice to supply refurbished goods rather than repair defective goods, or to use refurbished parts in the repair of defective goods.

The consumer must receive the repair notice in writing before the goods are accepted by the business for repair.

Replacements and refunds

You can ask for a replacement or refund if the problem with the product is major.

Replaced products must be of an identical type to the product originally supplied. Refunds should be the same amount you have already paid, provided in the same form as your original payment.

The business may take into account how much time has passed since you bought the product considering the following factors:

  • type of product
  • how a consumer is likely to use the product
  • the length of time for which it is reasonable for the product to be used
  • the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.

For a major problem with services you can cancel the contract and obtain a refund or seek compensation for the drop in value of your services provided compared to the price paid.

What is a major problem?

A product or good has a major problem when:

  • it has a problem that would have stopped someone from buying it if they’d known about it
  • it has multiple minor problems that, when taken as a whole, would have stopped someone from buying it if they’d known about them
  • it is significantly different from the sample or description
  • it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
  • it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or
  • it is unsafe.

A service has a major problem when:

  • it has a problem that would have stopped someone from buying it if they’d known about it
  • it has multiple minor problems that, when taken as a whole, would have stopped someone from buying it if they’d known about them
  • it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
  • it does not meet the specific purpose you asked for and cannot easily be fixed within a reasonable time
  • it creates an unsafe situation.