To maintain transparency with customers, this policy is complementary to our Terms and Conditions.
Policy Updated 28 May 2021
We ship our products from Australia and Overseas, according to stock availability. However, our first method will always be Australia and Local Suppliers. In certain circumstances and to fulfill orders as quickly as possible, we will resort to dropshipping.
For domestic customers, our Standard Shipping method used is via Australia Post or Various Couriers. The expected time frame for most items is 7 - 14 days (for items in stock) unless explicitly stated otherwise. Items have been listed with estimated shipping times.
Items that cannot be sourced locally will be shipped directly from our overseas suppliers directly to our warehouse. Delivery times can take up to 3 to 5 weeks for smaller items and up to 8 to 12 weeks for large bulky items.
From time to time, as part of routine inspections, the Australian Border Force (the ABF) may select our container and other containers at random to conduct further quarantine checks. If this does happen, we will notify you as soon as possible. Quarantine checks undertaken by the ABF can take anywhere from 1 day up to 3 weeks.
Please contact us at firstname.lastname@example.org to obtain an estimated delivery date before placing your order.
You acknowledge that delivery of the products is subject to the availability of the products. We will make every reasonable effort to deliver the Product to you within the delivery timeframe stated when you place your order. Still, you acknowledge that all delivery timeframes are estimates only, and delays can occur for reasons beyond our control. If the delivery of your Product is delayed, We will inform you accordingly via email. The time for delivery shall not be of the essence, and we shall not be liable for any delay in delivery whatsoever caused.
The Product shall be delivered to the address specified by you when placing your order. You may pay for the Product using any of the payment methods prescribed by us from time to time.
While we endeavor to deliver goods to your nominated address within the time frames indicated, we cannot guarantee delivery times, particularly during busy promotional and sale periods. Some order dispatches may be delayed due to the additional volume.
Authority to Leave ("ATL")
Please note that if you wish to have ATL for your purchase, you will need to email email@example.com with your order number and authority confirmation. Your ATL selection will result in the package no longer being covered under the transit warranty offered by our shipping service provider. Suppose you do not receive any items delivered via ATL delivery. In that case, they will not be replaced or refunded unless otherwise required by law. To learn more, please visit the relevant transit warranty offered by the courier service providers such as Australia Post or Aramex Couriers.
Tracking Your Order
When your online purchase is complete, you will receive an email containing your order confirmation and delivery details. We will also provide you with a link that will allow you to track and trace your delivery status at any time.
Damaged or Missing Items in Transit
Missing Items or Items damaged during shipping to the Customer from JT Mods must be reported within three calendar days of delivery. Be sure to inspect all items as soon as they are delivered thoroughly. Any damage reported after three calendar days will NOT be eligible for warranty or shipping damage claims.
Be sure to keep any packing material with the box. It will be needed to conduct a shipping claim with the shipping courier properly. Please be sure to cooperate with the investigation and any questions that the carrier may have during the claim process.
Replacement part(s) will be re-shipped to you as soon as we are informed of the shipping courier's accepted claim.
Courier Service Providers generally require up to 14 business days from the time the claim is initiated. If the replacement part(s) is needed prior to this eight-day claim review period, all such parts must be paid for upfront by the Customer. If the claim is approved, JT Mods will refund the full amount for the parts subject to such an approved request.
Suppose you do not receive your package and the tracking information shows that the package has been delivered. In that case, you must notify us within three calendar days of the marked delivery date so that we can initiate a lost package tracer with the shipping carrier. Replacement products will not be sent until the shipping carrier completes the tracer request and grants permission for the replacement product to be shipped. Depending on the shipping agent used, the required time frame can be up to eight (8) business days from when the claim is started. Please note that this is a third-party shipping service provider policy and not of JT Mods.
If replacement part(s) is needed before this wait time for claim approval, all such parts must be paid for by the customer upfront. If the claim is approved, we will refund the full amount for parts subject to such claim back to your original payment method. JT Mods does not guarantee that the shipping carrier will credit any packages until this process is complete. JT Mods would not provide refunds for any lost package under any circumstances unless proper insurance was requested for your order.
All Shipping charges are non-refundable.
Please visit their policies to learn more about our shipping service provider's insurance and warranty terms for products damaged or lost in transit.